On March 31, 2016, we will celebrate 14 years in the pedal steel guitar business, so it's time to try something new.
OUR NAME: Let's try calling Spirit Steel Guitar "SSG." The name has not been changed, we're just going to use the initials SSG. Spirit Steel Guitar was a mouth-full anyway, and sometime I felt like a broken record (remember that sound?).
EMAIL: It seems that phone calls, carrier pigeons, the grapevine and such just don't get it anymore. Folks, times have changed, so let's try this. Sending Email is now the best way, and here's why. It gives me time to check stock/inventory and figure lead time. It gives us both time to write stuff down and take notes, plus we can send pictures if necessary. Most of the time I'm dealing with several people and their guitars all at once. There have been times I have hung up the phone and thought to myself, "Now who was that and what did I say?" It also eliminates the possibility of the wrong thing said at the wrong time. Ever been there? My direct email address is email@example.com.
TEXTING: I don't do texting at this time.
PHONE CALLS: Yes, I will always answer the phone if I'm not tied up, like working on a guitar, with a customer, away from my desk, or it's a weekend, etc., etc. You can always leave a message and have your call returned when time permits. Please speak slowly because sometimes phone service sounds weird, like a frogman or bird flying around. I do check email and phone messasges on the weekends, but most likely won't respond until the work week.
WEBSITE: Let's start using the website. We got it back in 2002, and most of the time it just sits. The best part is it don't eat, so with the help of our webmaster, we will try to keep it updated. For questions, or to place an order from the website, click firstname.lastname@example.org.
ON-LINE PURCHASES: PayPal, personal checks, money orders, it's all good. However, in order to use PayPal, you will need a PayPal account. Sure, they charge a fee, but who doesn't. Besides, they charge me, not you. NO CREDIT CARDS AT THIS TIME.
SHIPPING/FREE SHIPPING(?): Fast shipping and being very-well packed is our normal deal, and that will never change. Let's stop using the term "free shipping." There is no such thing as "free shipping." Someone is paying a shipping charge, it's just hidden.
IN CLOSING: Folks, change is good, embrace it! In 2016 I challenge you to try new stuff, like a new way to practice, move your guitar to another room, work on stuff you have always run from or thought you could never play. Run head-on straight at it. Always remember II Timothy 1:7. God has not given us the spirit of fear, but of power and of love and of a sound mind.
Well, there you have our 2016 changes. How about some feedback. Tell me how you like the new changes at SSG, and let me know about your new changes too.